SBM Privacy Policy
Privacy Policy
Trust Us with Your Information
This policy describes how we use the information we collect about you and the safeguards we have in place to protect your privacy while using the website.
Surprise by Melaa will not disclose your name, address, email address, or phone number to anyone without your prior consent, except as required or appropriate to comply with applicable laws or in legal proceedings.
INFORMATION COLLECTED BY Surprise by Melaa
Surprise by Melaa does not sell, share or trade customers’ personal information collected online with third parties.
Our Web servers do not recognise specific information about individual users on our site automatically. Furthermore, unless the user provides it, our servers do not automatically record information about a user's email address.
Users' information is gathered when they register for access to particular areas of our website, when they engage in specific activities, and through the use of cookies.
The user-supplied data gathered during registration or another similar process is used to enhance the site's content or for marketing purposes. Except when specifically stated, it is not disclosed to other organisations for commercial purposes.
We may typically collect the following Personal Data from or about you, depending on the specific purpose, whether online or off, even though the precise details of the Personal Data collected will vary according to the specific purpose.
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Name;
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Address;
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Phone number(s);
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Date of birth;
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Email address;
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Gender.
PURPOSE OF PERSONAL DATA COLLECTED
Personal Data that you voluntarily provide to us on our website and its related channels will be processed for the following purposes:
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to allow you to make purchases through our website;
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to handle exchanges and product returns
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for processing of payments and receipts;
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to enhance our services;
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to respond to requests or complaints;
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for delivery of communication via SMSes, emails & social media
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for any other purposes permitted by law or with your consent; and
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for all other purposes incidental to or associated with any of the preceding.
COMPUTER DATA COLLECTED
Our company servers will automatically record information that your browser sends whenever you visit when you visit Surprise by Melaa website. This information could include:
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Your computer's IP address
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Browser type
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The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This data is gathered for analysis and evaluation in order to help us improve our site as well as the services and products we offer. This information will not be mixed with any other personal information.
RIGHTS TO ACCESS AND UPDATE YOUR PERSONAL INFORMATION
With reasonable notice, you have the right to request access to your personal data processed by us on the Surprise by Melaa website.
This includes requests for the correction and/or updating of inaccurate, incomplete, or outdated personal data.
CONFIDENTIALITY
Personal Data held by us will be kept confidential in accordance with this Privacy Policy and any applicable laws that may be in effect at the time.
Any questions, comments, suggestions, or information other than Personal Data sent or posted by visitors to this Website, or any part of this Website, will be considered voluntarily provided to us on a non-confidential and non-proprietary basis.
CHANGES TO PRIVACY POLICY
We reserve the right to change this Privacy Policy at any time and without notice. We recommend that you review this Privacy Policy on a regular basis.
COMPLAINTS AND DISPUTES
If you have reason to believe that we have violated the principles outlined in this Notice, please contact us. You can reach us through the following channels:
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contact us via phone at +6011261978874;
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email us at surprisebymelaa2022@gmail.com
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All complaints will be investigated, and you will usually receive a response within 20 days. We will resolve a complaint if we believe it is justified.
If you have any further questions, please contact us using the information provided above.